2. INFORMATION WE COLLECT
2.1 Personal Information: We may collect personal information from you when you sign up for our services, create an account, contact our customer support, subscribe to our newsletter, make a purchase, participate in surveys or promotions, or interact with our website or social media accounts. The types of personal information we may collect include:
a) Contact information: Your name, email address, phone number, and mailing address.
b) Account information: Your username, password, and billing details, including payment card information.
c) Communication preferences: Your communication preferences and choices for receiving marketing materials or updates from us.
d) We may also collect additional information that you choose to provide to us voluntarily, such as feedback, comments, or reviews.
2.2 Usage Information: When you visit our website or use our services, we may automatically collect certain usage information, which may include:
a) IP address: Your device/computer's IP address, which may be used to estimate your general location.
b) Browser type and version: Information about the browser you are using to access our website.
c) Device information: Information about the device you are using, such as the device type, operating system, and device identifiers.
d) Referring website: The website or source that directed you to our website.
e) Pages visited: The specific pages or content you access on our website.
f) Date and time of visit: The date and time of your visit to our website.
g) Information and data collected through Google Analytics.
3. USE OF INFORMATION
3.1 We may use the collected information for the following purposes:
a) Providing and maintaining our services: We use your personal information to deliver and manage the services you have requested from us. This includes account creation, account management, order creation and management and service-related communications.
b) Processing and fulfilling your orders: If you make a purchase or place an order with us, we will use your personal information to process the transaction, fulfill your order, and provide you with related customer support.
c) Responding to your inquiries and providing customer support: We may use your personal information to respond to your inquiries, provide technical assistance, and address any concerns or issues you may have regarding our services.
d) Sending you important notices and updates about our services: We may send you important administrative messages and notifications related to our services, such as service updates, security alerts, and changes to our terms or policies. These communications are necessary to ensure the proper functioning of our services and your continued use of them.
e) Sending you promotional and marketing communications (with your consent): With your explicit consent, we may use your personal information to send you promotional and marketing communications about our products, services, special offers, and events that may be of interest to you. You have the right to opt out of receiving such communications at any time.
f) Analyzing and improving the performance and usability of our website and services: We may use your personal information, along with anonymized and aggregated data, to analyze and evaluate the performance and usage patterns of our website and services. This helps us identify areas for improvement, enhance the user experience, and optimize the functionality and performance of our offerings.
g) Protecting the security and integrity of our website and services: We may use your personal information to detect and prevent fraudulent or unauthorized activities, investigate and resolve security issues, and ensure the overall security and integrity of our website and services.
h) Complying with legal obligations: We may process and disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests. This includes, but is not limited to, responding to lawful requests from public and governmental authorities.
3.2 We will not sell, rent, or lease your personal information to third parties without your consent, except as described in this Policy or as required by applicable laws and regulations. We may, however, share your information with trusted third-party service providers who assist us in delivering our services or conducting our business operations, subject to confidentiality and security obligations.
3.3 In certain circumstances, we may access to the entire user account and its associated data, effectively logging in as the user. This access is strictly limited to situations where it is necessary to fulfill the agreed-upon services and provide efficient support to the user. The access to the user account and data will be handled with the utmost care and in compliance with applicable privacy laws and regulations.
4. DISCLOSURE OF INFORMATION
We may disclose your personal information to third parties in the following circumstances:
4.1 Service Providers: We may engage third-party service providers to perform various functions on our behalf, including but not limited to hosting, payment processing, data analysis, customer support, and marketing assistance. These service providers are carefully selected, and we only share your personal information with them to the extent necessary for them to provide their services. We ensure that these service providers are obligated to maintain the confidentiality and security of your personal information in accordance with applicable privacy laws.
4.2 Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process. This includes responding to valid requests from governmental authorities, such as subpoenas, court orders, or law enforcement inquiries. We may also disclose your personal information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others, when we believe in good faith that disclosure is necessary to comply with applicable laws, prevent fraud, enforce our terms of service, or protect our operations or users.
5. DATA SECURITY
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, use, disclosure, or alteration. These measures include physical, technical, and administrative safeguards designed to maintain the confidentiality, integrity, and availability of your information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.
While we strive to protect your personal information, we cannot warrant or guarantee the security of any information you transmit to us or that we collect. You understand and acknowledge that any information you transmit to us is done at your own risk. In the event of a data breach or unauthorized access to your personal information, we will take prompt action to investigate the incident, mitigate the impact, and comply with applicable legal requirements.
It is important that you also take precautions to protect your personal information. This includes maintaining the confidentiality of your account credentials, regularly updating your passwords and using two factor-authentication, and being cautious when sharing sensitive information online.
By using our services, you acknowledge and accept the inherent security limitations of online services and agree that we shall not be held responsible for any unauthorized access, use, disclosure, or alteration of your personal information, unless such actions result from our gross negligence or willful misconduct.
6. DATA RETENTION
6.1 We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services to you, resolving disputes, enforcing our agreements, and complying with our legal obligations.
6.2 In some cases, we may be required by applicable laws and regulations to retain certain personal information for a longer period. We will also retain your personal information as necessary to maintain accurate records, prevent fraud, and ensure the security of our systems.
6.3 If you request the deletion of your personal information or if it is no longer necessary for the purposes it was collected, we will securely dispose of or anonymize your personal information, unless we are required to retain it for legal or legitimate business purposes.
6.4 Please note that even if we delete your personal information, it may continue to exist in backup or archival copies for a reasonable period of time, as it is not always immediately removed from our backup systems.
6.5 We regularly review our data retention practices to ensure that we only retain personal information for as long as necessary and in accordance with applicable laws and regulations.
7. YOUR RIGHTS AND CHOICES
7.1 You have the right to access, update, correct, or delete your personal information held by us. If any of your personal information is inaccurate or incomplete, you have the right to request that we rectify or update it promptly. Additionally, you may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that may require us to retain certain data.
7.2 In certain circumstances, you may have the right to object to the processing of your personal information, including processing for direct marketing purposes or where the processing is based on legitimate interests.
7.3 You may also have the right to request the restriction of processing of your personal information. If processing is restricted, we will continue to store your personal information but will not use it for any other purposes until the restriction is lifted.
7.4 To exercise any of these rights or if you have any questions, concerns, or requests regarding your personal information, please contact us using the information provided in (Contact Us). We will respond to your request in a timely manner and in accordance with applicable data protection laws.
7.5 Please note that while we will make every effort to accommodate your requests, certain legal obligations or exceptions may apply, which may prevent us from fully complying with your request. If this is the case, we will provide you with an explanation of the reasons for our inability to fulfill your request.
8. THIRD-PARTY LINKS
8.2 We encourage you to exercise caution and review the privacy policies of those third-party websites before providing any personal information. We are not responsible for the privacy practices, security measures, or content of these third-party sites. Your interactions with any third-party websites are subject to their respective terms and policies.
8.3 We make no representations or warranties regarding the accuracy, completeness, or authenticity of the information, materials, or content provided on such third-party websites. Accessing and using these third-party websites is at your own risk, and we shall not be liable for any damages or losses arising from your use of or reliance on any third-party websites or services.
8.4 We recommend that you exercise discretion and familiarize yourself with the privacy practices and terms of service of any third-party websites you visit through links on our website. Your use of any third-party websites is subject to the terms and policies of those websites.
9.3 We use the following types of cookies on our website:
a) Essential Cookies: These cookies are necessary for the functioning of our website and enable core functionality such as security, authentication, and accessibility.
b) Analytics Cookies: These cookies collect information about how visitors use our website, such as the pages visited, the time spent on each page, and the links clicked. This data helps us understand and improve the performance and usability of our website.
c) Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and browsing behavior. They may also be used to measure the effectiveness of advertising campaigns.
9.5 You can adjust your browser settings to accept or reject cookies or to notify you when a cookie is being placed on your device. Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.
10. GDPR (GENERAL DATA PROTECTION REGULATION) COMPLIANCE
We are committed to complying with the requirements of the General Data Protection Regulation ("GDPR") as applicable. If you are a resident of the European Economic Area (EEA), we will process your personal information in accordance with the GDPR.
a. Legal Basis for Processing: We will only process your personal information on the legal bases permitted by the GDPR, including with your consent, for the performance of a contract, to comply with our legal obligations, or for legitimate interests pursued by us or a third party.
b. Data Subject Rights: Under the GDPR, you have certain rights regarding your personal information, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. If you wish to exercise any of these rights, please contact us using the information provided in (Contact Us).
11. COPPA (CHILDREN'S ONLINE PRIVACY PROTECTION ACT) COMPLIANCE
Protecting the privacy of children is important to us. Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove the information and terminate the child's account, if applicable.
a. If we become aware that we have collected personal information from a child under the age of 18 without verifiable parental consent, we will promptly delete such information from our records.
International Transfers: By accessing our website and using our services, you understand and agree that your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure that any such international transfers comply with applicable data protection laws.
California Privacy Rights: California residents have certain rights under the California Consumer Privacy Act (CCPA) regarding their personal information. To learn more about your rights and how we collect, use, and disclose your personal information.
12. CALIFORNIA PRIVACY NOTICE
California Privacy Rights
Right to Know: California residents have the right to request disclosure of the specific pieces and categories of personal information we have collected about them, as well as the sources of that information, the purpose of collection, and the categories of third parties with whom we share it.
Right to Delete: California residents have the right to request the deletion of their personal information, subject to certain exceptions.
Right to Opt-Out: California residents have the right to opt-out of the sale of their personal information.
Right to Non-Discrimination: We will not discriminate against California residents for exercising their privacy rights.
Exercising Your California Privacy Rights
California residents may designate an authorized agent to make privacy-related requests on their behalf. If you use an authorized agent, we may require verification of the agent's identity and proof of your consent.
13. CONTACT US
Email - [email protected]
Contact URL - https://exact.gg/clients/submitticket.php
14. CHANGES TO THE POLICY